Should you elect to cancel your move with Complete Van Lines, written notification must be sent to info@completevanlines.com. Written notification must be received no later than 72 hours after signing the agreement. Cancellation requests received within 72 hours of signing the agreement with Complete Van Lines will receive a full refund, minus 10% due to incurred merchant fees.Cancellation requests received after the 72 hour grace period are non-refundable, however; the deposit may be applied to a future move with Complete Van Lines within 24 months (2 years) from the date of the original signed agreement. If your first available pickup date is within five (5) business days of electronically signing the Complete Van Lines agreement, your deposit is non-refundable.